Frequently asked questions .

We offer technical support for our devices, which means we are your contact for consultation before and after purchase and for complete support throughout a product’s lifecycle.

How can you be reached if there are questions or problems?” Antwort: “Our top priority is easy accessibility to a contact person who helps quickly and who ‘takes care’. You can reach us simply by phone or email during regular business hours. We completely avoid using chatbots.

Just like consultation and technical support, we also carry out installations and training – all from a single source.

For many of our measuring and laboratory devices, we offer device demonstrations on-site at the customer’s location (if transportable) or in the application laboratory.

Depending on the product, we offer our customers test mixtures, test grindings, or test measurements to check the suitability of the technology for the customer-specific application.

Except for the accessories product area, we are exclusive distribution partners (usually for the DACH region) for our manufacturers.

For devices and customers that allow remote access, we offer support via remote access, you can find a link (Teamviewer) under ‘Support’.

We regularly sell our demonstration devices and exhibition items at favorable conditions. These devices have been used little (sometimes not at all) and are offered completely refurbished with warranty – just ask!

We offer maintenance contracts at various levels and with different terms.

You can find us on LinkedIn. Useful videos about devices and applications at the corresponding places on this page or in our YouTube channel. If you would like personal contact, just give us a call.

We are not a service laboratory, but in certain cases (feasibility) we also carry out measurements, e.g., to determine thermal conductivity for customers.

In addition to training during installation, we offer comprehensive training at the customer’s site or at our manufacturers’ facilities – depending on what our customers prefer.

For some product groups, we and our partners organize seminars, user meetings, and special training for service personnel, current information can be found under ‘events’.